This privacy policy describes the data privacy practices which we Yun’s Lifestyle Chosen Co. (‘we’, ‘our’) employ in relation to the information which you, our customers (‘you’, ‘your’), provide when using the www.yunslifestylechosen.com site (‘Website’) or purchasing goods in store or by telephone.
The full detailed privacy policy is available in sections at the links below, and provides further detailed information on our personal information processing, and your rights.
It is important that you read this privacy policy together with any other notice which we may provide you on specific occasions when we are collecting or processing your personal information (personal data), so that you are fully aware of how and why we are using your information, and the legal rights that you have.
We reserve the right to revise this privacy policy or any part of it at any time by posting the amended terms herein. This version was last updated on 08/05/2023.
The Information we Collect
As part of you using our Website and during the course of us providing products and/or services to you, we may collect, use, store and transfer the following types of information about you:
- Personal Details: including your first name, last name, marital status, title and gender.
- Contact Details: including your billing and shipping addresses, e-mail address and telephone numbers.
- Image Data: including CCTV footage and photographs.
- Financial Data: including bank details and credit/ debit card information.
- Transactional Data: information on goods purchased either in-store or online, including payment and card information, billing and deliveries.
- Technical Data: including your IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, and other technology on the devices you use to access our website.
- Profile Data: including your username and password.
- Communications: including your correspondence with us and any feedback that you provide us with.
- Marketing Data: your preferences in receiving marketing and communications.
- Instore Transaction Data: products purchased, amount spent, payment information.
How and when do we collect your personal information?
We collect the majority of the personal information that we process about you directly from you when you provide this information to us by:
- registering on the Website for an online account or otherwise contact us to obtain information relating to us or our products and/or services;
- placing orders on the Website, in store or by telephone;
- updating the ‘Your Online Account’, ‘Your Address Book’ or ‘Your Order Details’ section of the Website; and
- communicating with us by phone, e-mail or otherwise, or when you complete a questionnaire or competition entry form;
- subscribing to our e-newsletter;
- purchases of goods and services, and other interactions in-store;
- engage with us on social media;
- Contacting us by any means with queries or complaints;
- When accessing the guest Wi-Fi provided in our stores and restaurants
- When accessing and using our chatbot facility
We may also collect technical information through the use of cookies when you access and interact with the Website (see the section below on How do we use coolies? and our separate cookie policy).
With a parent’s consent, we will collect and process children’s data for the purposes of attending Seasonal events. We do not collect personal information in other ways about people under the age of 16, and we will promptly delete such data if we are informed that we hold it.
Information from other source
We may also receive personal information about you from various third parties that we engage with in order to assist us with providing products and/or services to you, including:
- delivery and address information from our carriers who deliver products to you;
- marketing information from marketing companies who send customer communications and direct marketing materials on our behalf;
- data analytics information from companies that provide us with data analytics services; and
- information on your account, payment and credit history, including information from credit bureaus and service providers we use to process payments.
How we use your personal information
We want to ensure you enjoy the best experience of all that Fortnum’s has to offer, whether it be the shopping experience you have on our website or through our communications with you. We believe sharing timely and relevant information with you, provides a more tailored, and so better, experience. We achieve this by combining the data we have about you; including how you’ve previously used our website, the products you’ve purchased and how you’ve responded to our direct communications. This enables us to showcase to you a more relevant set of products on our website, and to share with you news of the most relevant products, offers and events. Data privacy laws allows us to do this as part of our legitimate interest in understanding our customers and our promise to provide the highest levels of service
To achieve this, we use your personal information for the following purposes:
- to register you as a new customer;
- to respond to your enquiries and complaints, and to manage our relationship with you;
- to handle your orders, deliver items and process payments;
- to send you communications required by law, for example information about your orders;
- to send you email notifications when you place a product in your basket and you abandon your browsing before completing your checkout;
- to communicate with you about updates, orders, products, services and promotional offers;
- to update our records and maintain any online account you may have with us;
- to administer and protect our business and this site, including to prevent or detect fraud or abuses of our Website, and safeguarding your personal and financial data;
- to enrich our picture of who you are and what you like, and to inform our business decisions, we will combine data captured from across our business, third parties and data from publicly available lists;
- for market research, reporting, analysis and modelling so as to improve the products and services we provide and to optimise our social media operations;
- to comply with our financial record keeping obligations;
- to protect our customers, premises, assets and partners from crime we use CCTV and other security measures in-store;
- to develop, test and maintain our systems, services and products;
- to use data analytics to improve our website, products, services and user experiences;
- to comply with legal obligations to share data with law enforcement and/or government bodies; and
- to enable third parties to carry out technical, logistical or other functions on our behalf.
If you wish to change how we use your data, please contact us using the contact details at the end of this notice. Please note that if you choose not to share your personal details with us, or refuse certain contact permissions, we might not be able to provide some of the services you’ve asked for.